No Return & No Refund Policy

Effective Date: August 7, 2026

At Al Hamza, we are committed to providing high-quality attars and fragrance products. Due to the personal nature of these products and for hygiene and safety reasons, we maintain the following policy.

No Returns

All sales made through https://alhamza.store are final.

We do not accept returns of any products once they have been delivered.

No Refunds

We do not offer refunds for:

Change of mind
Personal fragrance preference
Incorrect product selection by the customer
Products that have been opened or used
Orders refused at the time of delivery

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during transit,
Defective upon delivery, or
Different from the item you ordered,

please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the product
Photos of the packaging
A brief description of the issue

After verification, we may, at our sole discretion, provide a replacement for the damaged, defective, or incorrect item. Refunds will generally not be issued.