Effective Date: August 7, 2026

Welcome to Al Hamza (“we,” “our,” or “us”). These Terms & Conditions govern your use of our website https://alhamza.store and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.

1. Acceptance of Terms

By using this website, creating an account, or placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please do not use our website.

2. Products

Al Hamza offers premium attars and fragrance products. We strive to ensure that all product descriptions, images, and pricing are accurate. However:

Product colors may vary slightly due to screen settings.
Fragrance perception is subjective and may differ from person to person.
Product packaging may vary from the images displayed on the website.

We reserve the right to modify or discontinue products without prior notice.

3. Pricing

All prices are listed in Indian Rupees (INR) unless otherwise stated.
Prices include applicable taxes where required.
Shipping charges, if applicable, will be displayed during checkout.
We reserve the right to change prices at any time without prior notice.

4. Orders

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to:

Accept or reject any order.
Cancel orders due to pricing errors or stock unavailability.
Request additional verification before processing an order.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund Policy.

5. Payments

We accept secure online payments through trusted payment gateway providers available during checkout.

Your payment information is processed securely by the payment provider. We do not store your complete card or banking details.

6. Shipping & Delivery

Orders are processed within the estimated processing time shown on the website.

Delivery times may vary depending on:

Delivery location
Courier availability
Public holidays
Weather conditions
Other circumstances beyond our control

Any estimated delivery dates are provided for convenience and are not guaranteed.

7. Returns & Refunds

All purchases made through Al Hamza are final. Due to the hygienic and personal nature of attar and fragrance products, we do not accept returns or offer refunds once an order has been delivered. Customers are requested to review their order carefully before completing their purchase. However, if you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. After verification, we may, at our sole discretion, provide a replacement where applicable. Refunds will not be issued except where required under applicable law.

8. User Accounts

If you create an account, you are responsible for:

Keeping your login credentials secure.
Maintaining accurate account information.
All activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with website functionality.
Copy, reproduce, or misuse website content without permission.

10. Intellectual Property

All content on this website, including:

Logos
Product images
Graphics
Text
Designs
Branding

is the property of Al Hamza or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Al Hamza shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of the website
Product use
Delays in delivery
Website interruptions
Technical issues

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Product Disclaimer

Our attars are intended for personal fragrance use only.

Customers should:

Perform a patch test before regular use.
Discontinue use if irritation occurs.
Keep products away from children.
Avoid contact with eyes.
Store products in a cool, dry place away from direct sunlight.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised effective date. Continued use of the website after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts having jurisdiction over our principal place of business.